1. Delivery Coverage

NUHR CARE currently delivers orders across Pakistan through trusted third-party courier partners.

Delivery availability may vary for remote locations or areas not regularly serviced by courier companies.

2. Order Processing

Confirmed orders are generally processed within 1–2 working days.

Orders placed on weekends, public holidays or after business hours will normally be processed on the next working day.

Processing time refers to the time required to confirm, prepare and pack an order before it is handed over to the courier.

3. Order Confirmation

Cash on Delivery orders may be confirmed through WhatsApp, telephone, email or another contact method before dispatch.

If we are unable to verify an order or contact the customer, dispatch may be delayed or the order may be cancelled.

4. Estimated Delivery Time

Once dispatched, orders generally arrive within 3–5 working days.

Deliveries to remote or less frequently serviced areas may take longer.

5. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before the order is confirmed.

NUHR CARE may offer free or discounted delivery as part of selected promotions. Any applicable conditions will be stated at the time of the offer.

6. Online Payment Orders

Orders placed through bank transfer or another available online payment method will be processed after the payment has been received and verified.

Customers may be asked to provide payment confirmation or proof of transfer before dispatch.

7. Cash on Delivery Orders

Cash on Delivery is available across most serviceable locations in Pakistan.

The full payable amount must be paid to the courier at the time of delivery unless otherwise agreed in writing.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring advance payment.

8. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery details, including:

• Full recipient name.
• Active contact number.
• Complete house, street and area details.
• City and postal information where applicable.
• Any nearby landmark needed for delivery.

Incorrect or incomplete information may result in delays, failed delivery attempts or the parcel being returned to us.

9. Delivery Attempts

The courier may contact the customer before or during delivery. Someone should be available at the provided address to receive the order.

If delivery is unsuccessful, the courier may make another attempt according to its internal procedures.

If the recipient remains unavailable or unreachable, the parcel may be returned to NUHR CARE.

10. Failed or Refused Deliveries

If an order is returned because of an incorrect address, unavailable recipient, unreachable contact number or refusal without a valid reason, additional delivery charges may apply before redelivery.

Advance payments and delivery charges may be non-refundable where NUHR CARE has already incurred courier and processing costs.

11. Order Tracking

Tracking information may be provided once an order has been dispatched, subject to availability from the courier company.

Courier tracking updates may occasionally be delayed and may not reflect the parcel’s location immediately.

12. Delivery Delays

Delivery may be affected by circumstances including:

• Severe weather or flooding.
• Public holidays or nationwide closures.
• Courier service disruptions.
• Road closures or transport delays.
• Security restrictions.
• Remote delivery locations.
• High order volumes during promotions.

We will make reasonable efforts to assist customers, but we cannot guarantee delivery by a specific date where delays are outside our control.

13. Damaged or Tampered Parcels

Customers should inspect the outer parcel at the time of delivery. Do not accept a parcel that appears opened, severely damaged or tampered with.

If damage is discovered after receiving the order, contact us within 48 hours of delivery and provide clear photographs, the shipping label and an unboxing video where available.

14. Missing or Incorrect Items

If an item is missing or incorrect, contact our team within 48 hours of delivery with your order number and supporting photographs or video.

Approved claims will be handled according to our Refund Policy and may result in a replacement, store credit or refund depending on the circumstances.

15. Changing an Order

A shipping address, contact number or order detail may only be changed before dispatch.

Once an order has been handed over to the courier, we may be unable to modify the address or redirect the parcel.

16. Cancelling an Order

Customers may request cancellation before dispatch by contacting NUHR CARE as soon as possible.

Once the parcel has been dispatched, cancellation may no longer be possible and shipping or return charges may apply.

17. Courier Responsibility

NUHR CARE works with independent courier companies to deliver orders. Courier schedules, routes and delivery attempts are managed by the courier after dispatch.

We will assist customers with genuine delivery concerns, but delays caused solely by the courier or circumstances outside our reasonable control may not be attributable to NUHR CARE.

18. Policy Updates

We may update this Shipping Policy to reflect changes in our delivery partners, service areas, charges or operational procedures.

The latest version will be displayed on this page with the current effective date.

19. Contact Us

For shipping, tracking or delivery assistance, contact NUHR CARE through WhatsApp or email using the details below.