1. About This Policy

NUHR CARE operates this website and online store. Our store is hosted through Shopify, which provides the e-commerce platform that allows us to display and sell our products.

By using our website, placing an order or contacting us, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our website and services. It may include:

• Your name, email address, telephone number, billing address and delivery address.
• Your order details, including products purchased, order value, payment method, delivery status, returns and cancellations.
• Payment confirmation and transaction details. We do not directly store complete payment-card information where it is processed by an authorised payment provider.
• Information you provide when contacting us through email, WhatsApp, social media or customer support.
• Device and technical information such as your IP address, browser, device type, network connection and website activity.
• Marketing preferences and information about how you interact with our promotional communications.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, contact us, subscribe or provide information through our website.
• Automatically through cookies, analytics tools and similar technologies when you browse our website.
• From Shopify and service providers involved in operating our website, processing payments, fulfilling orders or delivering parcels.
• From advertising, social media or business partners where permitted and appropriate.

4. How We Use Your Information

We may use your personal information to:

• Process, confirm and fulfil your order.
• Verify advance payments or Cash on Delivery orders.
• Arrange shipping and provide delivery updates.
• Process cancellations, returns, replacements and refunds.
• Respond to questions and provide customer support.
• Maintain the security and proper operation of our website.
• Detect or prevent fraud, misuse and suspicious activity.
• Improve our website, products and customer experience.
• Comply with legal, regulatory and record-keeping obligations.
• Send promotional messages where you have agreed to receive them or where otherwise permitted.

5. Orders, Payments and Delivery

We use the personal information you provide at checkout to verify and process your order, communicate with you and arrange delivery.

Information required for delivery may be shared with courier companies, fulfilment providers and other parties involved in delivering your parcel.

Payment information may be processed by Shopify, banks or authorised payment providers. Their handling of your information is also subject to their own privacy and security practices.

6. WhatsApp, Email and Customer Support

When you contact NUHR CARE through WhatsApp, email, social media or another communication channel, we may retain your message, contact details and order information so that we can respond and maintain an appropriate record of the conversation.

Please avoid sending passwords, complete banking credentials or other highly sensitive information through unsecured communication channels.

7. Marketing Communications

We may use your contact information to send product updates, announcements, offers or other marketing communications where you have subscribed or where permitted.

You may unsubscribe from promotional emails by using the unsubscribe option included in the email. You may also ask us to stop sending promotional WhatsApp or text messages.

Even after opting out of marketing, you may still receive essential communications relating to your orders, payments, delivery or customer-service requests.

8. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, maintain shopping-cart functionality, improve performance, understand website activity and support advertising.

Some cookies are necessary for the website and checkout to work. Others may be used for analytics or marketing.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Shopify

Our store is powered by Shopify. Information you submit through our website may be transmitted to and processed by Shopify so that it can provide hosting, checkout, security, analytics and other e-commerce services.

Shopify may process information in countries outside Pakistan. Its processing of personal information is governed by Shopify's own privacy practices.

You can review Shopify's consumer privacy information at: Shopify Privacy .

10. When We Share Information

We do not sell your personal information as an independent source of revenue.

We may share relevant information with:

• Shopify and website service providers.
• Banks and payment-processing providers.
• Courier and fulfilment companies.
• Customer-support and communication service providers.
• Analytics, advertising and marketing platforms.
• Professional advisers, regulators, government agencies or law enforcement where legally required.
• A buyer or successor if our business is reorganised, transferred or sold.

We aim to share only the information reasonably necessary for the relevant service or legal purpose.

11. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

NUHR CARE is not responsible for the privacy, security or content of third-party services. You should review their privacy policies before providing personal information.

12. Data Security

We take reasonable administrative and technical measures to protect the information under our control from loss, misuse and unauthorised access.

However, no website, storage system or internet transmission can be guaranteed to be completely secure.

13. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud and comply with applicable legal or tax obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

14. Your Privacy Choices

Subject to applicable requirements and reasonable verification, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where appropriate.
• Withdraw consent for optional marketing communications.
• Raise a concern about how your information is handled.

Some information may need to be retained where necessary for legal, security, fraud-prevention or record-keeping purposes.

15. Children’s Privacy

Our website and products are not specifically directed toward children. We do not knowingly collect personal information from a child without appropriate parental or guardian involvement.

A parent or guardian may contact us if they believe a child has provided personal information without proper permission.

16. International Processing

Because Shopify and certain other service providers operate internationally, your information may be stored or processed outside Pakistan.

When this occurs, information will be handled according to the security measures and legal arrangements used by the relevant service provider.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, products, service providers, business practices or legal requirements.

The latest version will be published on this page with the updated effective date.

18. Contact Us

For privacy questions, requests or concerns, contact NUHR CARE through the details below.

We may ask you to verify your identity before processing a request concerning personal information.