Email support
Detailed enquiries
Best for order concerns, product questions, collaborations, partnerships and formal business enquiries.
hello@nuhrcare.comContact Us
Contact NUHR CARE
Clear guidance. Thoughtful support. Whenever you need it.
Whether you have a question about your order, need help understanding your skincare ritual or simply want to share your experience, our team is here to listen and guide you.
Reach our team
Choose the easiest way to contact us.
For order-related enquiries, please include your full name, order number and the mobile number used when placing your order. This helps our team assist you more efficiently.
WhatsApp support
Quick assistance
Speak directly with our team for product guidance, order updates, delivery questions and general customer support.
+92 307 9552368
Support hours
Monday to Saturday
Our team is available during the following hours. Messages received outside these times will be reviewed on the next working day.
10:00 AM to 8:00 PM
Service area
Available across Pakistan
NUHR CARE currently serves customers online across Pakistan through our official store and customer support channels.
Nationwide online serviceHow we can assist
Support throughout every stage of your NUHR experience.
Order assistance
Ask about order confirmation, order status, address corrections, missing details or concerns relating to an existing order.
Delivery guidance
Contact us regarding shipment updates, delivery attempts, courier concerns or questions about receiving your parcel.
Product questions
Learn where each product belongs in your routine, how it should be applied and how frequently it may be used.
Routine guidance
Our team can explain the order of the NUHR Ritual and help you understand the purpose of each step.
Payment assistance
Ask about cash on delivery, online payments, bank transfers, payment confirmation or proof of payment.
Share your experience
We welcome honest feedback about our products, packaging, service and your overall experience with NUHR CARE.
Before contacting us
A few details help us assist you more effectively.
Complete information reduces unnecessary back-and-forth and helps our team understand your concern from the beginning.
Include your order number
For order-related questions, provide the order number shown in your order confirmation.
Use your original contact details
Contact us using the same mobile number or email address entered when the order was placed whenever possible.
Describe the concern clearly
Mention what happened, when the issue occurred and what assistance you require from our team.
Keep the product and packaging
For damaged, leaking, missing or incorrect items, keep the parcel packaging and take clear photographs before using the product.
Protect your private information
Never share card PINs, account passwords, verification codes or complete banking credentials with anyone.
What to expect
Calm, respectful and transparent support.
We aim to understand every enquiry carefully and provide the clearest available solution. Some concerns may require order verification, courier coordination or additional information before resolution.
Thoughtful responses
Our team reviews the details of each enquiry rather than providing rushed or unclear answers.
Clear next steps
Where action is required, we will explain what information is needed and what should happen next.
Respect for every customer
Every question will be treated with patience and respect, regardless of how simple or detailed it may be.
Thoughtful care should continue beyond the product.
From your first question to your experience with the complete ritual, our aim is to communicate clearly, listen carefully and serve every customer with intention.