Eligible concerns

A replacement or refund may be considered when:

• A product arrives damaged or leaking.
• You receive an incorrect product.
• An item is missing from your order.
• The product has a verified manufacturing defect.

Non-returnable items

For hygiene and safety reasons, skincare products cannot be returned once opened, used or tested.

We do not accept returns for change of mind, personal preference, texture, fragrance, individual skin reactions or incorrect storage and usage.

Reporting an issue

Contact us within 48 hours of delivery and provide your full name, order number, telephone number and a clear description of the issue.

Please include clear photographs of the product, outer packaging, courier packaging and shipping label. An unboxing video may also be requested.

Refunds

Once approved, refunds are generally initiated within 7 to 10 working days. Additional processing time may be required by your bank or payment provider.

Refunds for cash-on-delivery orders may be transferred to a verified Pakistani bank account or another agreed payment method.

Delivery charges

Delivery charges are normally non-refundable. They may be refunded where the issue is caused by an incorrect, damaged or defective order supplied by NUHR CARE.

Important

Do not return any product before receiving confirmation from our team. Unauthorised returns may not be accepted or processed.

Keep the product, invoice, original packaging and courier packaging until your claim has been fully reviewed.